Frequently Asked Questions

These are the most frequently asked questions here at JonnyChapps Mercantile. Have any questions about our woodworking, shadow boxes or military and first responder awards and gifts, they may be answered below. If not, just contact us!

Each order is handmade and customized at time of purchase. Unless otherwise noted, please allow 2-3 weeks for this process to occur before we are able to ship.

We normally ship 2-3 business days using either USPS or FedEx, which ever is more advantageous for your location and size of product to be shipped.

Since each order is handmade at time of purchase we normally can't speed up the 2-3 week processing time. We may be able to expedite the actual shipping once the order is completed, contact us to make those arrangements.

We offer free shipping on all of our products within the continental US! Shipping to AK, HI, Canada and APO/FPO Addresses are charged using shipping weight and calculated at checkout

We do not sell directly to customers from our shop. All orders are fulfilled and shipped online.

With each order being customized just for you we do not offer returns or exchanges. We do, however, stand behind our products with a 100% satisfaction guarantee. If you're not happy with your purchase, contact us and we'll make it right.

We do not provide or mount metals, ribbons or anything else inside the Shadow Box. We leave that up to each customer. For a separate charge we can provide and mount any flags that need to be displayed.

Yes! This is common for Military/Government orders that need to be routed for approval and funding. Contact us and we'll happy to send you an invoice for the product you are wanting.